Black Hole
Threat: High | Frequency: Common
The Black Hole exists in any organization where important information is stored in file folders, email, or
someone’s head. The Black Hole makes it difficult to access information in a timely manner; responsible
for lost time, lost profits, and customer dissatisfaction. The unseen monster is hidden by most until
problems start, but is easily located lurking around normal business activities -- like sending email
for a status update or hunting down a file on a co-worker’s desk. Wherever there are deadlines the
Black Hole is sure to reveal itself. The Black Hole is a side-effect of business communications
but can be completely eliminated through properly structured business management software.
Has Black Hole villainized your business? Be a Business Hero by contacting Essent for
a solution.
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